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Maintenance Contracts

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There's a more reliable way to keep your printer in top condition

Printware maintenance contracts are a low cost way to extend the manufacturers warranty on a new printer or cover a printer that's out of warranty.

There are two maintenance contracts to choose from, both of which will provide you with the peace of mind that your printer will be kept in top working order, without expensive repair bills.

So give Printware a call today on 0333 566 8123 and keep your printer in top condition the professional way.

Which maintenance service options should you go for?

4 or 8 hour contract

  • 4 or 8 hour on-site response An engineer will attend to the machine on site within 4 or 8 hours of the call being logged with the helpdesk.
  • No guaranteed first time fix Engineers carry most common parts with them and will make every attempt to get the machine working on their first visit, however, less common parts may be required and may need to be ordered.
  • No loan machine entitlement

4+8 and 8+8 hour fix contracts

  • 4 or 8 hour on-site responseWith best endeavours, an engineer will attend to the machine on site within 4 or 8 hours of the call being logged with the helpdesk.
  • A guaranteed fix within 8 hours of attending This guarantees that the machine will either be fixed within 8 hours (12 or 16 hours of call to helpdesk) of the engineer attending or an equivalent loan machine will be provided until it is fixed. Supply of the loan machine does not include free consumable usage.

Both maintenance contracts include the following...

  • Helpdesk support
  • Qualified engineer attendance
  • All labour expenses
  • All travel expenses
  • Any necessary spare parts

What's not included

  • Any works where it is evident that the machine has not been used in accordance with the manufacturers specifications. This includes the use of non OEM consumables
  • Parts defined by the manufacturer as 'consumable' including but not limited to toners, inks and fusers
  • Any consumable related activity

If the machine develops a fault you the customer are responsible for ensuring that all consumable parts are checked, re-seated etc, prior to calling an engineer. If an engineer attends and finds it is a consumable related fault, then the call out becomes chargeable.

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© Copyright Printware 2016 - Printware Limited, Shore House, North Harbour Business Park, Compass Road, Portsmouth, Hampshire, PO6 4PR

Printware is a registered trademarks of the Danwood Group Limited.

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