Business Returns Policy
We believe that you will be delighted with your order but there may be occasions
where you feel it necessary to return an item. These terms do not affect your
No returns will be accepted or processed without a Return Materials Authorisation
(RMA) number being issued by Printware. Goods are not supplied on a trial basis.
Customers are responsible for verifying suitability and compatibility of goods
Your statutory rights under the 'The Sale of Goods Act 1979' (including amendments)
are fully supported by Printware. The 'Consumer Protection (Distance Selling)
Regulations 2000' do not apply to business purchases.
If you are a business customer, you may return any unopened goods, in original
condition, which can be sold again "as new", within 14 days after the day of receipt
of the goods. Customers are responsible for the delivery costs of returning the goods.
Please email our Customer Care department
to arrange a return.
You will be refunded in full (except for delivery charges) once the goods have been
received and confirmed "as new". You will be liable for all administrative costs
associated with the return of the goods, and this may well constitute a restocking
fee which you will be advised of when arranging your return. Returns must be adequately
packed and the RMA number clearly displayed without marking the original packaging.
We do not accept returns after 14 days from the day of receipt of goods, or on
goods which have been opened and cannot be sold again "as new."
Faulty Goods within 30 days
If there is a fault with your product you may return the product within 30 days
of delivery for repair, replacement or refund. Please email our Customer Care department
to arrange a return.
Goods must be received by Printware within 14 days of the RMA number being issued.
Printware will not be held liable for goods lost or damaged in transit. Customers are
responsible for the delivery costs of returning goods. Any return found not to be defective
or with faults caused by accident, neglect or misuse will incur a return freight charge.
When an item is to be replaced or refunded the goods must be in original packaging, and
with all original boxes, packing materials, manuals, blank warranty cards and all other
accessories and documentation provided by the manufacturer. Goods must be adequately packed
and the RMA number clearly displayed without marking the original packaging.
Our promise to replace products or refund your money does not apply to faulty goods where
the fault has been caused by accident, neglect or misuse.
Faulty Goods more than 30 days
All products carry a twelve-month manufacturers warranty (excluding consumable products e.g.,
toners and ink cartridges). Once your product is more than 30 days old (but within the
manufacturers warranty) we will, in conjunction with the manufacturer, repair or replace it
free of charge. It is solely at the discretion of Printware Limited as to whether a repair or
replacement is provided. Please email our Customer Care department
stating the reason for return, your order number, and request an RMA number. This does not apply:
- To faults caused by accident, neglect or misuse.
- If you return the product to us without proof of purchase.
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