Ad-Hoc Services

Who cares about your printer? We do!

Whether you need an on-site repair, your printer re-sited, a printer valet to keep it running smoothly or even operator training, our skilled technicians will complete the job for a very reasonable price.

So give Printware a call today on 023 9262 3333 and get the best from your printer without the hassle.

Anything is possible. Here is a list of our most common ad-hoc services:

On-site printer repair for "out of warranty" printers

Guaranteed cost fix - Standard

• Engineer on site within 3-5 working days
• Full problem diagnosis
• All travel inclusive
• All labour inclusive
• All parts chargeable
• Return visit to fit parts if needed, free of charge

Diagnostic visit & fix - Time & Materials

• Engineer on site within 3-5 working days
• Full problem diagnosis
• Once fault is diagnosed, all further labour and travel for return visits become chargeable
• All parts chargeable

Printer re-sites

Move your printer within your organisation or to another address. A re-site includes:

• Uplift of machine and re-site to new address, or new location in same building
• Re-commissioning

Preventative maintenance valet

Complement a maintenance contract with a valet. The Valet includes:

• A full external check and clean of covers and assemblies
• A full internal check and clean of moving parts and sensors
• A full vacuum of all accessible areas
• A status check of consumable and maintenance items
• A status check of installed software and drivers
• A diagnostic system self-test

To benefit from this service your printer needs to be in good working order. If during the course of a Printer Valet a fault is found, then the engineer will inform you and with your approval will take steps to fix the fault, though this will be classed as a chargeable repair.

Discounted rates for multiple units.

Operator training

Ensure staff are fully trained in installing consumables and day-to-day maintenance. Operator Training includes:

• Key features of the printer
• Install & test of consumables
• Loading & care of paper
• Clearing paper misfeeds and jams
• Standard features of the printer driver
• Set up printer driver preferences
• Diagnostic functions

Operator Training is included in our Standard Installation service.

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